Dinosaur Party Frequently Asked Questions

Gel Tag Games serve all of the “Triangle” area of North Carolina and other towns and cities within about a 90 minute drive of Raleigh. This includes Durham, Chapel Hill, and  Greensboro. We additionally serve Winston-Salem, Rocky Mount, Fayetteville, Cary, Apex, Wake Forest, Burlington, Hillsborough, Fort Bragg, Clayton, Zebulon, Smithfield, Goldsboro, Henderson, Creedmore, Wilson, and others.

You should call as early as possible. We book a lot of events and sometimes have bookings months in advance. To avoid disappointment, contact us once you have a date and time confirmed for your party so we can check our calendar and block out your date. If you only have a tentative date or are unsure of the time, contact us anyway so that we don’t book someone else in a time slot that you may want.

The load in and setup generally take about 45 minutes to setup and about 30 minutes to break down everything. This will vary somewhat from one location to the next.

There is virtually zero clean up. Once we break down our equipment and load back into our vehicle there is nothing left. The gel balls disintegrate upon impact.

When your event is booked you will be sent a confirmation, at that time a deposit is required to secure the date. I’d be skeptical of someone who doesn’t ask for a deposit. If you’ve NOT provided partial payment then other vendors have LESS of an obligation to show up for your event. Some companies will cancel a date to take a higher paying show somewhere else. When you secure your date with us, you can rest assured that we’ll show up AND be there on time. Government agencies have no deposit requirement.

We accept all major credit cards for the deposit at the time of booking. Two days before the event, the balance will be charged to this same card.

If you need to cancel, please email that cancellation to michael@fungroupevents.com at least four weeks before your scheduled event for a full refund of your deposit. This allows others interested in that same date to enjoy our services. The deposit on cancellations with less than a four week notice will be applied to a future date to be negotiated between our company and the client. The deposit is forfeited if the rescheduled event date does not occur within three months of the original date.

Gel Tag Games can happen in the rain, so we operate rain or shine. However, the safety for your guests and our staff is our top priority. If we determine prior to the event that there is any safety risk due to lightning or other severe weather, then we will take the initiative to cancel the event and a full refund will be issued. In the event that inclement weather (wind/rain) is forecasted or happens on the day of your event and you’d like to reschedule, your deposit will be moved ahead to a new date without any penalty. You just need to notify us BEFORE we begin our travel to your party. Once our staff is on the clock traveling to your event, then the $75 deposit is consumed and not refundable if you choose to cancel or reschedule. If weather is the issue then the balance is transferrable to another date. We travel from zip code 27615 so you can calculate our travel time accordingly. Once we set-up at an event, no refund will be issued.

Yes, your organization can be added as an additional insured entity on my insurance certificate. There is an additional $25 processing fee for this service.